Refund policy

Name: House of Mina
Address: Shop 42, Najmi Market, Mansfield Road, Saddar, Karachi, Sindh, 74400, PK
Telephone: +92 316 1930960
Price range: PKR 3,000 – PKR 60,000
Rating: 4.83

Refund, Exchange & Buy-Back

Our Policy

We stand behind every House of Mina piece. Whether your jewelry has just arrived, or you've worn it for years, here is exactly what we offer — for new pieces, used pieces, and everything in between.

01 7-Day Returns — Defects Only

Because each piece is handcrafted to order, we accept returns only in the case of verifiable manufacturing defects, damage in transit, or receipt of an incorrect item. We do not accept returns for change of mind, incorrect sizing, or general dissatisfaction.

Eligibility

Returns must be initiated within 7 days of delivery.
Eligible only for manufacturing defects, transit damage, or incorrect item received.
Item must be unused, unworn, and in original condition with all tags, packaging, and care card intact.
Please refer to our Size Guide before ordering — sizing issues are not covered.

Process

Email info@houseofmina.store or WhatsApp +92 316 1930960 within 7 days of delivery with your order number, a description of the defect, and clear photos.
We'll respond within 2 business days with a Return Authorisation (RA) number.
For approved defect returns, House of Mina covers return shipping within Pakistan.
We inspect returns within 3–5 business days. Once verified, you may choose: free repair, replacement, 100% store credit (valid 12 months), or refund to your original payment method.

Custom-made, engraved, personalised, and promotional items are not eligible for return under any circumstances.

02 Buy-Back Programme — For Used Pieces

Worn your piece and ready for something new? Our Buy-Back Programme lets you trade in a used House of Mina piece and put its value toward another.

Refund: 50% of the original purchase price, returned to your original payment method.
Exchange: 50% of the original purchase price applied as store credit toward any other piece in our collection.

Eligibility

Piece must be in reasonable condition. Normal wear is expected and accepted.
Pieces damaged beyond normal wear are not eligible.
Only pieces originally purchased from House of Mina are eligible — proof of purchase required.
Custom-made and engraved pieces are not eligible.

To initiate a buy-back, email info@houseofmina.store or WhatsApp +92 316 1930960 with your order number and photos of the piece. We'll confirm eligibility within 2 business days.